This week we talk about ESPN (espn.com), Shannon Moeller (shannonmoeller.com), Giant Creative, (madebygiant.com), and NewGenCoal (newgencoal.com.au). Enjoy!
How CX (Customer Experience) Can Combat Customer Churn
A seamless customer experience (CX) can reduce churn and boost retention. Discover essential design strategies that transform frustrating user journeys into engaging, personalized experiences that build loyalty and trust.
Just found your podcast via Technorati. Just wanted to say thanks for the mention and the feedback! I’ll look into making those behaviors a little more expected.