Nice website design, really good blog and all around enjoyable site to review. Good posts on the redesign process too: http://badassideas.com/the-redesign-for-real/ & http://badassideas.com/new-site-design-influence-inspiration/.
How CX (Customer Experience) Can Combat Customer Churn
A seamless customer experience (CX) can reduce churn and boost retention. Discover essential design strategies that transform frustrating user journeys into engaging, personalized experiences that build loyalty and trust.
Nice site but that header does not match the name of the site.
But this is Samantha Warren’s Badass Ideas blog… works for me.