BizCraft Episode 20: Contractors, Communication & Maintenance

BizCraft Ep20

Play or Download this Episode (Recorded live on 04/05/2013)

Download MP3 (52.89 MB / 00:57:46)

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About the Show

This is BizCraft, the podcast about the business side of web design, recorded live almost every two weeks. Your hosts are Carl Smith (@carlsmith) of nGen Works and Gene Crawford (@genecrawford) of UnmatchedStyle.

Episode Overview

What it’s like to use contractors on your projects, how to find them, keep them happy and utilize them properly.

Ways you communicate with your team + contractors. Campfire vs. other means.

How do you make it work? What makes it attractive for people to go and use campfire…

Using surveys and/or weekly check-ins/calls

Conference Stuff – letting go and working with others, Flock & Rally.


From: Eileen Webb
Site maintenance! When does a project cross the line from “bugs fixed as part of the original contract” to “these bugs warrant a new contract”? Do you base it on time-since-launch? Time required to fix the bug? If a client finds a bug 8 months after launch that is legitimately your fault, and it will take a full day to fix, can you charge them for it? How can you NOT charge them for it?
(I’m pondering this especially around fixed-price contracts since extra time != extra money.)

For further discussion we got into Code Liability with contractors/staff + Maintenance Agreements.

Beers from the end of the show

Gene: Newcastle Founders Ale
Carl: Bell’s Brewery, Two Hearted Ale

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Gene Crawford

With over a decade of experience in the industry he has overseen the design and architecture of hundreds of web sites and applications. An active member in the design community, he's the editor & producer of, the ConvergeSE, ConvergeFL, ConvergeRVA and the Breaking Development conference series.