BizCraft Episode 18: nGen Works process & client nightmare stories

BizCraft Ep16

Play or Download this Episode (Recorded live on 02/22/2013)

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About the Show

This is BizCraft, the podcast about the business side of web design, recorded live almost every two weeks. Your hosts are Carl Smith (@carlsmith) of nGen Works and Gene Crawford (@genecrawford) of UnmatchedStyle.

Episode Overview

Carl and his nGen Works crew just launched a wiki that is all about their web development process, you can check it out here:, there’s also an introductory blog post on their site about it too.

We both largely agree with this comment left during the last BizCraft:

It’s our responsibility to leave our industry better than we found it.
– Leslie Jensen-Inman

With all this process talk we couldn’t help but share some client nightmare stories. What did we learn from ’em and what do we do now to avoid them?

Questions from the kids:

Steve Jobs-Seeker

This is more a biz in general question… but pertains to a situation I find myself in this week 😉

I am working to make the transition from full time freelance to full time in house. I have talked in depth with 2 companies over the last few weeks and have received an offer from one (company a), but before I accept I wanted to see the second companies hiring process through to the end (company b’s hiring process is more in-depth) so I asked company A for some time to respond (around 2 weeks).

Is this acceptable in the world of hiring? Or did I just blow it with company A?

Jordan Godwin
Carl: I’ve heard you say that you bill on an hourly basis; could you describe your process for that?

How do you say ‘no’ to your client or boss? Does it all start with “yes, and…”?

Do you guys also handle content creation? And how do you charge for that?

Beers from the end of the show

Carl: Peak Organic Winter Session Ale
Gene: Newcastle Founders’ Ale

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Gene Crawford

With over a decade of experience in the industry he has overseen the design and architecture of hundreds of web sites and applications. An active member in the design community, he's the editor & producer of, the ConvergeSE, ConvergeFL, ConvergeRVA and the Breaking Development conference series.